FAQ
+AUDIO pre-pays shipping costs and taxes, ensuring that customers receive their product delivered to their door at no extra charge, regardless of the country they reside in.
+AUDIO pre-pays the local VAT, meaning EU residents are not required to pay anything extra upon delivery.
Yes, +AUDIO offers customers the option to test THE+RECORD PLAYER in their own home for 15 days. If it doesn't meet expectations, customers can return it for a full refund, no questions asked. Please retain the original packing material for return.
All units come equipped with Ortofon cartridges, with replacements readily available from Ortofon's Amazon store.
+AUDIO products include a strong warranty program, with customers needing to register their purchase on plusaudio.com to access the extended warranty program.
+AUDIO offers full support for repair and warranty inquiries. Contact us at info@plusaudio.com for assistance.
Yes, customers in need of assistance can receive video call support from our team via Facetime or Whatsapp Video.
No, as with most high-end turntable transports, there is no automatic lift to minimize vibration that may affect sound quality.
No, to preserve the quality and longevity of your phono cartridge, the platter will not stop spinning unless the user lifts the tonearm or selects another input or turns off the unit.
Yes, it is possible to use THE+RECORD PLAYER with various external devices such as CD players, radios, TVs, PCs, and smartphones. Refer to the User’s Manual or contact us for support.
Yes, THE+RECORD PLAYER works worldwide regardless of voltage and local plugs, thanks to its high-quality built-in power-supply unit. Simply plug the power cable into the mains, and the unit will function without the need for external bulky power supplies or adaptors.